The Net Promoter Score (NPS), is the world's leading metric for measuring customer loyalty and happiness. Research has shown it to be highly predictive of future growth.
Calculating the NPS starts with asking your customers… “how likely – on a scale of 0 – 10 – would you recommend our service to a friend or colleague?
Based on the independent survey to our clients, our most Net Promoter Score (NPS) extracted below shows we are significantly higher than the global benchmark.
Comments from our Net Promoter Score included:
- "Hafeez and Dickson are professional and friendly, great to work with. The audit proceeded to timetable and they exhibited competence and skill"
- "Synergies between Baker Tilly Channel Islands and Baker Tilly in the US have exceeded expectations"
- "Easy to work with team - pragmatic approach and work with us to deliver desired outcomes"
"Our requirement was for the audit of the previous accounting period and the current period up to the date of the transaction......I felt that the budget was competitive and the assignment was completed in time and on budget. In addition, the team was very "user friendly."
Director - UK Real Estate Developer / Manager
"I have been very impressed with the level of service and expertise that Baker Tilly Channel Islands have given us over the course of our relationship to date. They have provided us with invaluable advice and guidance to ensure compliance with our regulatory and legal responsibilities."
Head of essential HR projects - Top 5 Global Banking Group
During my engagement with Baker Tilly Channel Islands I have found them to be thoroughly professional in their dealings with technical approach. In particular, I have been impressed with the partner led approach with is focussed on quality client service, building relationships and openness which has led to excellent communications and therefore no surprises.
Chairman – AIM Listed Real Estate Fund and Global Natural ResourcesGroup.