They told us they want:

- Their advisers to work with them, not against them

- Staff who understand their business, not a junior team that need to be educated by client staff

- A fair fee reflective of the scope of work

- No cost overruns.  Many felt overruns were a way of increasing profit, not paying for "extra" work

- Direct access to decision makers.  Last minutes surprises are a common frustration

- Someone to talk to without "being on the clock"